Contact Us & FAQ
Frequently Asked Questions
Check in here for some of our most common enquiries about our Physio services in Northcote and Preston
Yes, we offer on the spot claiming through our Tyro terminal. If you forget your PHI card, we can email or print your receipt so you can claim with your PHI. All the details you need for claiming are listed on your receipt.
Loose fitting clothing or something that you can freely move in is ideal. For safety and hygiene, Pilates grip socks are required when using the Pilates Studio. We have some spare shorts & Pilates grip socks available for those times when you get caught out.
Located just south of the Westgarth shopping strip, we are a short walk from Westgarth, Clifton Hill and Rushall Train stations and right by stop #26 on the route 86 tram adjacent to the old canons. There is plenty of all day car parking on Walker Street and bike parking on High Street.
Located just north of Murray Road, a short walk from Preston train station and stop #48 on the route 86 tram. There is plenty of all day car parking in the Woolworths carpark behind our clinic.
Initial Physiotherapy consultations are 35-45 minutes. Suited to new clients, clients returning with a new injury, or returning clients with a gap in treatment greater than 3 months.
Standard Physiotherapy consultations are 20-30 minutes. Ideal for the treatment of one injury.
Extended Physiotherapy consultations are 35-45 minutes. Ideal for the treatment of two injuries.
Please note that all consultations are inclusive of time required for your physiotherapist to write an exercise program, report, certification, referral and letters.
Physiotherapists provide you with an assessment, diagnosis, planning and management of your acute or chronic musculoskeletal injuries/area of pain. Physiotherapists generally focus on a specific injury and focus on pain relief, recovery, mobility, and injury prevention.
Myotherapists provide assessment, treatment and management of musculoskeletal conditions that may cause myofascial pain, or dysfunction throughout the body that affects movement and mobility. Myotherapy is great for maintenance appointments to aid you with any tightness or discomfort that you are feeling.
No, generally you do not need a referral from your doctor to see a physiotherapist.
However, you do require a referral if:
- You are claiming a Medicare rebate under an Enhanced Primary Care Plan (EPC). Your EPC will state how many treatment sessions be allocated to physiotherapy. A maximum of 5 sessions can be approved per calendar year, across ALL allied health practitioners (not just physio).
- You are claiming your consultations under Department of Veteran Affairs (DVA).
You may be eligible for up to five allied health services each calendar year if you obtain a valid EPC referral from your GP. One service type (for example, five physiotherapy services) or a combination of several service types can make up the five allied health services (e.g. one dietetic and four podiatry services). The legal maximum per patient is five services per calendar year, and exceptions are not permitted.
Yes we do offer bulk bill medicare appointments if you book an appointment with one of our Associate Physios.
If you book with a Principal Physiotherapist there will be an out-of-pocket fee of $28.00 for a 15 minute consultation and $68.00 for a 30 minute consultation.
If you book with a Senior Physiotherapist there will be an out-of-pocket fee of $18.00 for a 15 minute consultation and $58.00 for a 30 minute consultation
Clients are required to pay the full fee of their consultation, this will subsequently be offset by the Medicare rebate of $56.00 through the Tyro terminal.
If you suffer from financial stress, please do not hesitate to contact us to see if we can help.
Yes, we accept all work cover and TAC patients with a valid claim number.
We require 24 hours notice prior to cancelling an appointment or a cancellation fee of $50 will apply. This policy is in place to allow us enough time to fill the vacant place with another client.
- Both Physio’s and Podiatrists can assist with assessment, diagnosis, treatment, management, prevention of foot, ankle and lower limb pathologies.
- Podiatrist’s can prescribe custom, semi-custom, and off the shelf orthotics if they are part of the treatment plan. They also provide general podiatry care, diabetic care and perform minor surgical treatment.
If in doubt please reach out and we will suggest the most appropriate consultation.
Yes, our women’s health physiotherapist, Debbie Chan, can treat the following conditions:
- Pregnancy and childbirth preparation
- Bladder leakage
- Pelvic pain
- Post-natal check up
- Prevention pelvic floor strengthening
Quick Contact Form
For general enquiries please contact us through the form below and we will get back to you as soon as possible. For all booking specific enquiries, please enquire through our online booking page.