Contact Us & FAQ

We have two freshly appointed locations in Melbourne’s Northern suburbs – Northcote and Preston.

Opening hours

Monday – Thursday
7am – 8pm

7am – 6pm

8:00am – 2:00pm

Range Northcote

Shop 2-3, 18 High Street Northcote
Victoria, 3070
(03) 9481 1626
See Northcote

Range Preston

489 High Street Preston
Victoria, 3072
(03) 9038 8111
See Preston

Frequently Asked Questions

Check in here for some of our most common enquiries about our Physio services in Northcote and Preston

Do you accept Private Health Insurance (PHI)?

Yes, we offer on the spot claiming through our Tyro terminal. If you forget your PHI card, we can email or print your receipt so you can claim with your PHI. All the details you need for claiming are listed on your receipt.

What should I wear?

Loose fitting clothing or something that you can freely move in is ideal. For safety and hygiene, Pilates grip socks are required when using the Pilates Studio. We have some spare shorts & Pilates grip socks available for those times when you get caught out.

Where are you located? (Northcote)

Located just south of the Westgarth shopping strip, we are a short walk from Westgarth, Clifton Hill and Rushall Train stations and right by stop #26 on the route 86 tram adjacent to the old canons. There is plenty of all day car parking on Walker Street and bike parking on High Street.

Where are you located? (Preston)

Located just north of Murray Road, a short walk from Preston train station and stop #48 on the route 86 tram. There is plenty of all day car parking in the Woolworths carpark behind our clinic.

How long are the consultations?

Initial Physiotherapy consultations are 35-45 minutes. Suited to new clients, clients returning with a new injury, or returning clients with a gap in treatment greater than 3 months.

Standard Physiotherapy consultations are 20-30 minutes. Ideal for the treatment of one injury.

Extended Physiotherapy consultations are 35-45 minutes. Ideal for the treatment of two injuries.

Please note that all consultations are inclusive of time required for your physiotherapist to write an exercise program, report, certification, referral and letters.

You can book online here.

What is the difference between myotherapy and physiotherapy?

Physiotherapists provide you with an assessment, diagnosis, planning and management of your acute or chronic musculoskeletal injuries/area of pain. Physiotherapists generally focus on a specific injury and focus on pain relief, recovery, mobility, and injury prevention.

Myotherapists provide assessment, treatment and management of musculoskeletal conditions that may cause myofascial pain, or dysfunction throughout the body that affects movement and mobility. Myotherapy is great for maintenance appointments to aid you with any tightness or discomfort that you are feeling.

Do I need a referral from my doctor to attend your practice?

No, generally you do not need a referral from your doctor to see a physiotherapist.

However, you do require a referral if:

  1. You are claiming a Medicare rebate under an Enhanced Primary Care Plan (EPC). Your EPC will state how many treatment sessions be allocated to physiotherapy. A maximum of 5 sessions can be approved per calendar year, across ALL allied health practitioners (not just physio).
  2. You are claiming your consultations under Department of Veteran Affairs (DVA).

Do you offer Bulk Bill Medicare appointments (no out-of-pocket fee)?

You may be eligible for up to five allied health services each calendar year if you obtain a valid EPC referral from your GP. One service type (for example, five physiotherapy services) or a combination of several service types can make up the five allied health services (e.g. one dietetic and four podiatry services). The legal maximum per patient is five services per calendar year, and exceptions are not permitted.

We offer bulk bill Medicare appointments with our physiotherapist Anh Ngo.

Appointments booked with any of our other physiotherapists, clients will be required to pay the full fee of their consultation, this will subsequently be offset by the Medicare rebate of $58.30 through the Tyro terminal.

If you suffer from financial stress, please do not hesitate to contact us to see if we can help.

Do you accept Work Cover and Transport Accident Commission (TAC) clients?

Yes, we accept all work cover and TAC patients with a valid claim number.

Do you have a Cancellation Policy?

We require 24 hours notice prior to cancelling an appointment or a cancellation fee of $50 will apply.  This policy is in place to allow us enough time to fill the vacant place with another client.

Should I see a Physio or a Podiatrist?

  • Both Physio’s and Podiatrists can assist with assessment, diagnosis, treatment, management, prevention of foot, ankle and lower limb pathologies. 
  • Podiatrist’s can prescribe custom, semi-custom, and off the shelf orthotics if they are part of the treatment plan.  They also provide general podiatry care, diabetic care and perform minor surgical treatment. 

If in doubt please reach out and we will suggest the most appropriate consultation.

Do you offer pelvic health physiotherapy?

Yes, our pelvic health physiotherapists Debbie Chan & Emma Heron, can treat the following conditions:

• Abdominal muscle separation
• Incontinence (bladder and bowel)

• Overactive bladder
• Labour preparation
• Pelvic floor muscle dysfunction
• Pregnancy related pelvic girdle pain
• Pelvic pain including bladder pain and coccydynia
• Mastitis and blocked ducts
• Post childbirth recovery
• Prolapse

Quick Contact Form

For general enquiries please contact us through the form below and we will get back to you as soon as possible. For all booking specific enquiries, please enquire through our online booking page.

Range Northcote Map

Range Preston Map

Range Northcote

18 High Street Northcote
Victoria, 3070
(03) 9481 1626
See Northcote

Range Preston

489 High Street Preston
Victoria, 3072
(03) 9038 8111
See Preston